In 1989, I started Lockworx with one goal in mind:
Create the best salon, with the best team ever…
Soon, I realized that I didn’t know half of what I thought I did, and at 24 years old I had a lot to learn
It soon became apparent that I simply couldn’t rely on hiring great talent, I had to learn how to create it
How to hire passionate people, and train them to be amazing
It’s taken years of learning, trial and error and numerous mistakes, missteps and failures, both as a person and a business owner, as well as several key successes to develop a systematic, consistent method to train and develop talent; to turn passionate people into consummate professionals
I did this because I love this industry and I’ve made it my life’s passion
For our 30th anniversary, we are undertaking our 6th expansion and remodel, doubling our physical size and our staff. Along the way, there will be some dust and some bumps, yet I believe that when we complete this next phase of our journey, you will see Lansing’s first truly 5-Star Salon and Spa, both in design and in the manner in which we operate.
When we’re finished, we’ll have some special rewards for our guests for supporting us for all these years, because I can’t thank you enough and you deserve more than words.
Frank Pennoni – Owner